SHIPPING & RETURNS

   Please allow up to 7-14 business days to receive your order after your payment is cleared. Processing can take 1-2 business days (not including weekends). We advise not to wait until the last minute to place your order. If you have a deadline that you need your order for, it is always best to order far enough in advance to allow for unanticipated delays that may be out of our control. Hair that is in stock will ship out sooner or be available to pick up sooner than hair that is not in stock. 

We will give you a delivery estimate when you place your order based on the information we receive from our system. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time.

If the product you ordered is not available, We will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a suitable option for you and you wish to cancel your order completely, we will issue your payment as a refund immediately.